Chatbot-aided product purchases among Generation Z: the role of personality traits
These findings contribute to the literature by bridging personality psychology and human-AI interaction and offer practical insights for enhancing chatbot effectiveness in e-commerce.
Authors
- Jinrong Liu (ORCID: https://orcid.org/0000-0001-5474-1064)
- Jialiang Chen (ORCID: https://orcid.org/0009-0008-9369-9979)
Institutions
- University of Shanghai for Science and Technology (CN)
- Shanghai University of Sport (CN)
Publication Details
- Journal
- Frontiers in Psychology
- Published
- 2025-08-29
- DOI
- https://doi.org/10.3389/fpsyg.2025.1454197
- Citations
- 2
- Primary Topic
- Technology Adoption and User Behaviour
- Type
- article
- Field-Weighted Citation Impact
- 8.34