ANALISIS PERMASALAHAN SISWA KELAS X  MENGGUNAKAN METODE EMPHATIZING DI SMA NEGERI 78 JAKARTA

Problem analysis is one of the important stages in implementing guidance and counseling services in schools. One method that can be used to conduct problem analysis is the empathizing method in Design Thinking. Design Thinking (DT) is one of the methods widely used to solve problems creatively with a focus on understanding user needs. This study aims to explore the problems faced by class X students at SMA Negeri 78 Jakarta. These problems are explored based on four aspects of guidance and counseling: personal, social, academic, and career aspects. Data collection was carried out through in-depth interviews, the results of which were analyzed with extreme users. Extreme users is a technique to build empathy and truly understand the problems faced by extreme users, which aims to help reframe problems and uncover new insights. The results of the study show several problems in the four aspects of BK services faced by class X students of SMAN 78 Jakarta. These problems include not having good self-control, especially in time management, not being able to determine priorities, not having emotional maturity, lacking self-confidence, being closed off from their social environment, liking to procrastinate on assignments, lack of motivation to study, and lack of knowledge about the world of college, including majors, entry routes and the variety of universities that are most likely to be of interest.