Assessment of satisfaction level among postnatal women delivered in a government hospital in urban Bengaluru: a cross-sectional study

Background: Postnatal care (PNC) satisfaction has been defined as the level at which mothers’ immediate postnatal health care needs are met, in regard to their expectations, giving them a sense of happiness and it is considered one of the desired outcomes of health care. To assess the level of satisfaction among postnatal women delivered in a Government Hospital in Urban Bengaluru by using a semi-structured interview-based questionnaire. Method: It was an analytical cross-sectional study which was done among postnatal mothers who delivered in Government health facilities. The sample size estimated was 178. Results: The mean age of the postnatal mothers was 27.75 (SD=4.4). Nearly 40% belong to the age category of 25-29 years. More than a third, had graduate degree whereas, only 14% were employed. Only 42% were satisfied overall in all the four domains of healthcare. The level of satisfaction was poor in informative aspects of healthcare (10.6%). The antenatal features like birth weight and early initiation of breastfeeding practices were significantly associated with level of satisfaction. Conclusion: The level of satisfaction was higher in interpersonal and technical aspects of care than in informative aspects and health facility-related statements. The higher the education level, the lower the level of maternal satisfaction, and multiparous are more likely to be satisfied with delivery service than primiparous.