EXAMINING THE ROLE OF LEARNING AND DEVELOPMENT OPPORTUNITIES ON TRANSFER OF LEARNING IN BUSINESS PROCESS ORGANIZATIONS

This research explores the relationship between L&D opportunities and the transfer of learning in the context of complex Business Process Organizations (BPOs) in Pakistan. The study investigates how organizational factors such as business processes, management support, and organizational culture impact the transfer of learning. Using a deductive approach, data was collected from the employees in managerial positions within BPOs in Islamabad. The results indicate that L&D opportunities have a significant positive effect on the transfer of learning. The study highlights the importance of aligning training programs with organizational goals and adapting to the specific needs of employees. The findings suggest that BPOs should integrate blended learning approaches, provide ongoing feedback, and create supportive structures for learning transfer, such as peer mentoring and job relevance.