Assessing National Guard Primary Health Care Services, Jeddah: A Population Perspective in Light of Saudi Vision 2030

Introduction: Non-communicable diseases (NCDs) remain a major public health burden in Saudi Arabia, highlighting the critical role of primary health care (PHC) services in providing preventive and therapeutic care. This study assesses the quality and accessibility of National Guard PHC services in Jeddah from the population’s perspective, aligning with the objectives of Saudi Vision 2030. Methods: A cross-sectional descriptive study was conducted using the Primary Care Assessment Tool – Adult Edition (PCAT-AE), adapted to the local context. A total of 399 adult patients from the National Guard Specialized Polyclinic in Jeddah participated through interviewer-administered surveys. Data were analyzed using descriptive statistics, Kruskal-Wallis tests, and logistic regression to evaluate perceptions and awareness of PHC services across demographic groups. Results: Participants generally reported high satisfaction with coordinated care (mean score 3.4) and virtual clinic access (mean score 3.4). Continuity of care showed variability, with lower scores for consistent provider contact and lab follow-up (mean scores 2.1–2.4). Female participants and those with higher education levels perceived significantly better access and continuity of care (p < 0.05). Awareness of preventive services varied, with limited knowledge of programs such as cancer screening and STD counseling. Logistic regression indicated that gender and education were significant predictors of awareness of comprehensive care services (p < 0.05). Conclusion: National Guard PHC services demonstrate strengths in coordination and virtual access, but gaps remain in continuity and awareness of preventive services. Tailoring health education efforts and improving follow-up mechanisms are essential to enhance patient-centered care and support the Saudi Vision 2030 goals.