A Quality Improvement Initiative Designed to Increase Veteran Choice and Consult Retention
As both private and VA networks explore strategies to retain patients within their health systems, a decentralized scheduling approach may not significantly affect retention rates. However, this project highlights how easily complex health care processes can lose sight of patient-centered care, which must remain the ultimate goal.
Authors
- Melissa R. Newcomb
- Wesley Stephens
- Madeline J. Anderson (ORCID: https://orcid.org/0009-0005-3504-9108)
- Michael R. Chase (ORCID: https://orcid.org/0000-0002-9789-0542)
- A M Harris
Institutions
- American Association of Neurological Surgeons (US)
- Parsons School of Design (US)
Publication Details
- Journal
- Journal for Healthcare Quality
- Published
- 2025-08-28
- DOI
- https://doi.org/10.1097/jhq.0000000000000494
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00