Managing Mental Health Crisis Calls Received by a US Poison Center: A Statewide Collaboration Between the Georgia Poison Center, 911, and 988
The Georgia Poison Center developed a protocol for managing mental health crisis cases via iterative feedback with Georgia 911-related emergency medical services and Georgia 988-related mental health services. The Georgia Poison Center managed 533 such cases in 2024 (the year of protocol implementation), of which 45 (8.4%) were transferred to 911. Our study demonstrates that emergency services can effectively develop statewide collaborations to improve mental health outcomes and that poison centers have a vital role in national suicide prevention efforts. (<i>Am J Public Health</i>. 2025;115(11):1814-1817. https://doi.org/10.2105/AJPH.2025.308229).
Authors
- Desiree Arnold
- Nadine J. Kaslow (ORCID: https://orcid.org/0000-0003-0775-8597)
- Brenda K. Cibulas
- Deborah C. Peel
- Stephanie Hon (ORCID: https://orcid.org/0000-0002-0390-8407)
- Patrick Filkins
- Brent Morgan (ORCID: https://orcid.org/0000-0002-6681-4870)
- Matthew Robert Dernbach (ORCID: https://orcid.org/0000-0002-5907-0914)
- Rigoberto Solı́s (ORCID: https://orcid.org/0000-0002-5766-0996)
- Joseph Carpenter (ORCID: https://orcid.org/0000-0001-5487-6671)
- G. Whitaker
- K.E. Tanner (ORCID: https://orcid.org/0000-0003-2257-0218)
- Gaylord Lopez
- Tim P. Moran
- R. Geller (ORCID: https://orcid.org/0000-0002-1578-1087)
- Erin Conaway
- Sophie Arkin
- Aleisha Rucker-Wright
- Andrea Corley
Institutions
- Emory University (US)
Publication Details
- Journal
- American Journal of Public Health
- Published
- 2025-08-28
- DOI
- https://doi.org/10.2105/ajph.2025.308229
- Primary Topic
- Disaster Response and Management
- Type
- article
- Field-Weighted Citation Impact
- 0.00