Assessing the Capability of Large Language Models for Navigation of the Australian Health Care System: Comparative Study
Generative AI tools can achieve comparable accuracy to traditional search engines for health care navigation tasks, though this did not translate into an improved user experience. Further evaluation is needed as AI technology improves and users become more familiar with its use.
Authors
- Trevor Russell (ORCID: https://orcid.org/0000-0002-9732-6167)
- Megan Heather Ross (ORCID: https://orcid.org/0000-0001-5467-3559)
- Joshua Simmich (ORCID: https://orcid.org/0000-0003-3604-2504)
Institutions
- The University of Queensland (AU)
Publication Details
- Journal
- JMIR AI
- Published
- 2025-08-27
- DOI
- https://doi.org/10.2196/76203
- Citations
- 1
- Primary Topic
- Health Literacy and Information Accessibility
- Type
- article
- Field-Weighted Citation Impact
- 2.82