Promoting trust and intention to adopt health information generated by ChatGPT among healthcare customers: An empirical study
Trust in ChatGPT is positively related to healthcare consumers' adoption of health information, with information quality as a key predictor. The findings offer empirical support and practical guidance for enhancing trust and encouraging the use of GenAI-generated health information.
Authors
- Hong Wu (ORCID: https://orcid.org/0000-0002-9424-6022)
- Jixuan Ma
- Yang Song (ORCID: https://orcid.org/0000-0002-6248-8086)
- S.-X. Guo (ORCID: https://orcid.org/0000-0002-8687-9874)
- Huang Han
- G Chen (ORCID: https://orcid.org/0000-0001-7104-4930)
Institutions
- Huazhong University of Science and Technology (CN)
Publication Details
- Journal
- Digital Health
- Published
- 2025-05-01
- DOI
- https://doi.org/10.1177/20552076251374121
- Citations
- 6
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 14.89
Funders
- National Natural Science Foundation of China