Enhancing Email Writing Online: A Case Study in International Collaboration

Despite the importance of email as a primary mode of communication, studies have shown that undergraduate students still lack effective email writing skills.This gap in writing good emails not only affect students' proficiency in communication but also undermines their preparedness for the workplace.Thus, this case study utilised an online webinar to teach email writing as part of an internationally collaborative programme engaging Malaysian undergraduates from several university campuses.It aims to enhance students' email writing abilities, encouraging confidence in written communication, and exposing them to crosscultural professional practices.Data from 162 undergraduates was gathered via a survey and student comments to look into how they perceived about the advantages of the webinar programme, knowledge acquired, personal growth, and content and delivery effectiveness.Based on the findings, collaborative online teaching can be used to enhance language learning in interesting and meaningful ways, especially when it comes to email writing skills.