A study on the factors influencing the adoption of telemedicine health services in metropolitan city hospitals

Background: The integration of telemedicine into healthcare systems presents a transformative opportunity to enhance service delivery, particularly in high-density metropolitan areas. However, its adoption faces significant barriers. This study investigates the factors influencing the adoption intention of telemedicine services among healthcare stakeholders in a major metropolitan city. Methods: A mixed-methods approach was employed, combining a quantitative survey based on the Unified Theory of Acceptance and Use of Technology (UTAUT) with qualitative insights from in-depth interviews. Data were collected from 107 respondents, including healthcare professionals and administrators, using a structured questionnaire and convenience sampling. Results: Regression analysis revealed that Effort Expectancy (β=0.419, p