Green Supply Chain Model for Japanese Automotive Industry in Malaysia Using Level 2 SCOR

Environmental issues have become a significant concern for both the Malaysian government and the public. Environmental impacts arise at all stages of a product’s supply chain life cycle. This study aims to identify the relationship between the Green SCOR Model at Level 2 and operational performance. Specifically, it investigates whether the process categories within the Green SCOR Model affect operational performance. Twenty-six hypotheses were tested, focusing on the core processes of the Green SCOR Model: plan, source, make, deliver, and return. The study was conducted at Mitsubishi Motors Sdn Bhd, located in Shah Alam, Selangor. Probability sampling was employed, with simple random sampling used to select participants. Data were collected via a survey questionnaire administered at Mitsubishi Motors Sdn Bhd. The findings reveal that six processes within the Green SCOR Model have a significant relationship with operational performance: source make-to-order, enable source, make-to-stock, make-to-order, deliver stocked product, and deliver return MRO product. This study provides an overview of the current state of Mitsubishi Motors’ supply chain and offers managers a clear understanding of supply chain management in the Japanese automotive industry, enabling them to enhance both supply chain and operational performance.