Continuance Intention of Mental Health Telemedicine Applications: An Extended UTAUT2 Analysis with Age Moderation in Indonesia

The abstract, while containing basic information about the study, lacks crucial methodological details and theoretical positioning that would help readers quickly assess the paper's contribution.It fails to mention which specific theoretical model was extended beyond a basic reference to PLS-SEM and doesn't provide sufficient detail about the sample characteristics that significantly impact the findings.A stronger abstract should specify that this represents an "extended UTAUT2 model application" and mention key sample characteristics such as the predominance of young adults aged 17-27, which is crucial for interpreting the results.The results show that social influence (=0.135),performance expectancy (=0.142),price value (=0.293), and privacy concern (=0.204) are significant predictors of continuance intention.The model explains 47.6% of the variance in continuance intention (R = 0.476).Notably, age was found to significantly moderate the relationship between price value and continuance intention (=-0.142).These findings offer theoretical insights into technology acceptance in sensitive health contexts and provide practical recommendations for service providers to tailor their strategies.

Publication Details

Journal
Journal of Logistics Informatics and Service Science
Published
2025-08-04
DOI
https://doi.org/10.33168/jliss.2025.0412
Primary Topic
Customer churn and segmentation
Type
article
Field-Weighted Citation Impact
0.00
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article

Continuance Intention of Mental Health Telemedicine Applications: An Extended UTAUT2 Analysis with Age Moderation in Indonesia

Journal of Logistics Informatics and Service Science
Customer churn and segmentation
article

Continuance Intention of Mental Health Telemedicine Applications: An Extended UTAUT2 Analysis with Age Moderation in Indonesia

article en

Abstract

The abstract, while containing basic information about the study, lacks crucial methodological details and theoretical positioning that would help readers quickly assess the paper's contribution.It fails to mention which specific theoretical model was extended beyond a basic reference to PLS-SEM and doesn't provide sufficient detail about the sample characteristics that significantly impact the findings.A stronger abstract should specify that this represents an "extended UTAUT2 model application" and mention key sample characteristics such as the predominance of young adults aged 17-27, which is crucial for interpreting the results.The results show that social influence (=0.135),performance expectancy (=0.142),price value (=0.293), and privacy concern (=0.204) are significant predictors of continuance intention.The model explains 47.6% of the variance in continuance intention (R = 0.476).Notably, age was found to significantly moderate the relationship between price value and continuance intention (=-0.142).These findings offer theoretical insights into technology acceptance in sensitive health contexts and provide practical recommendations for service providers to tailor their strategies.

Journal of Logistics Informatics and Service Science
Openalex Percentile: Top 71%
Customer churn and segmentation
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Continuance Intention of Mental Health Telemedicine Applications: An Extended UTAUT2 Analysis with Age Moderation in Indonesia · Journal of Logistics Informatics and Service Science (2025) | TGRS Research Map | TGRS