Insights into People’s Perceptions Towards Urban Public Spaces Through Analysis of Social Media Reviews: A Case Study of Shanghai

Urban public space is a crucial constituent of livable city construction. A pleasant and comfortable public space is not simply spacious, bright, and accessible but also subjectively preferred by citizens who use it. Efforts to understand how citizens experience and perceive therein thus matters and would significantly aid urban design and well-being improvement. This research constructs a perception lexicon for 129 sites of public street space, a significant type of public space, in Shanghai and identifies how citizens comment on these sites through sentiment analysis based on social platform texts. A Chinese natural language processing (NLP) tool is applied to sort out the extent of citizens’ feelings on the urban street environment through a 0–1 scoring system. Six types of built environment elements and five categories of urban public spaces are identified. Pleasantly perceived sites primarily locate in the urban center and sporadically distribute in the outskirts and are normally “high-density” and “multi-function” in nature. Among the five categories of urban public spaces, sites that are commercially dynamic with culture, arts, and historical elements or that have gourmet food and good walkability generally receive the higher sentiment scores, but scores of ancient town commercial streets (many are antique streets), once popular and contributing much to tourism economy, are not satisfactory. The NLP-based text analysis also quantifies the intensity of emotional perceptions toward the six types of built environment elements and their associations with the general perception. This study not only offers insights for designers and policy makers in public space optimization but also showcases a scalable, data-driven approach for integrating public emotional and experiential dimensions into urban livability assessments.