Assessing the Implementation and Impact of Inclusivity and Accessibility in the Free State South African Banking Sector

The implementation and impact of inclusivity and accessibility in the banking sector are crucial to the banking sector’s participation of any country in achieving the United Nations’ Sustainable Development Goals (SDGs) 1, 4, 5, 8, 10, 11, 16 and 17. This study examines the implementation and impact of inclusivity and accessibility in the South African banking sector, with a focus on the Free State province. Guided by the Sustainable Livelihoods Framework (SLF) and Institutional Theory, this research employs a quantitative, deductive approach to assess two core objectives: (1) the alignment of fintech banking practices with selected Sustainable Development Goals (SDGs), and (2) the identification of barriers to inclusivity and accessibility for women and youth. A stratified random sample of 208 banking professionals—comprising front-line employees, supervisors, and managers—was surveyed using a Likert-type questionnaire. Data were analysed using SPSS version 21. The findings reveal significant progress toward SDGs 1, 4, 5, 8, 10, 11, 16, and 17, reflected in a female-majority workforce, a youthful and educated employee base, and a nationally oriented employment strategy. These attributes signal a strong institutional commitment to inclusive growth and sustainable development. The sector also demonstrates readiness for fintech innovation, supported by high levels of training adequacy, relevance, and accessibility, indicating robust human capital and institutional adaptability to the Fourth Industrial Revolution (4IR) and AI-driven transformation. However, persistent structural barriers—particularly in leadership representation and digital access for women and youth—highlight the need for targeted policy interventions. Integrating inclusive fintech strategies, equitable training frameworks, and development programs is essential to sustaining progress and achieving the goals of the National Development Plan (NDP) and the SDGs. The Free State banking sector offers a promising model for inclusive institutional transformation aligned with global sustainability agendas.