Critical Success Factors for Knowledge Management Implementation in Indonesian Banking: An Exploratory and Confirmatory Factor Analysis

This study investigates the critical success factors (CSFs) for Knowledge Management (KM) implementation in the banking sector to address a gap in understanding for sector-specific KM implementation.Using a quantitative approach, data were collected through surveys from 163 employees across 9 Indonesian banking organizations.Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were employed to identify and validate CSFs.Results reveal four key factor groups: Human Resources, Strategic Management, Management Support, and Business Process Strategy.Human Resources and Management Support were found to be the most established factors in the sector, with IT Infrastructure being the most critical component.These findings contribute to the literature by providing a banking-specific CSF model for KM implementation and offer practical implications for banking organizations in prioritizing their KM initiatives.