IMPLEMENTATION OF THE QUALITY FUNCTION DEPLOYMENT (QFD) METHOD FOR IMPROVING ACADEMIC SERVICE QUALITY BASED ON SERVICE QUALITY AND THE KANO MODEL

This study aims to apply the Quality Function Deployment (QFD) method to improve the quality of academic services based on Service Quality dimensions and the Kano Model. The research is conducted at the Faculty of Engineering, Universitas Jenderal Soedirman. The study is in the proposal phase and intends to gather primary data through questionnaires, validity and reliability testing, and prioritization via House of Quality (HOQ). The expected result is to provide recommendations for academic service improvement strategies aligned with student needs.

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Publication Details

Journal
The International Conference on Sustainable Economics Management and Accounting Proceeding
Published
2025-08-13
DOI
https://doi.org/10.32424/icsema.1.1.501
Primary Topic
Quality Function Deployment in Product Design
Type
article
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article

IMPLEMENTATION OF THE QUALITY FUNCTION DEPLOYMENT (QFD) METHOD FOR IMPROVING ACADEMIC SERVICE QUALITY BASED ON SERVICE QUALITY AND THE KANO MODEL

Dian Purnomo Jati, Edifty Dinamika El Faris
1 links
The International Conference on Sustainable Economics Management and Accounting Proceeding
Quality Function Deployment in Product Design
article

IMPLEMENTATION OF THE QUALITY FUNCTION DEPLOYMENT (QFD) METHOD FOR IMPROVING ACADEMIC SERVICE QUALITY BASED ON SERVICE QUALITY AND THE KANO MODEL

Dian Purnomo Jati, Edifty Dinamika El Faris
article en

Abstract

This study aims to apply the Quality Function Deployment (QFD) method to improve the quality of academic services based on Service Quality dimensions and the Kano Model. The research is conducted at the Faculty of Engineering, Universitas Jenderal Soedirman. The study is in the proposal phase and intends to gather primary data through questionnaires, validity and reliability testing, and prioritization via House of Quality (HOQ). The expected result is to provide recommendations for academic service improvement strategies aligned with student needs.

The International Conference on Sustainable Economics Management and Accounting ProceedingVol. 1
Jenderal Soedirman University (ID)
Openalex Percentile: Top 70%
Quality Function Deployment in Product Design
DOIOpen Access PDFOpenAlex
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