The Influence of Airline Service Quality and Consumer Emotions on Customer Perceptions Based on Causality Modeling

Based on the causality model, this paper explores the influence of airline service quality and consumer emotions on customer perception. Its results show that both airline service quality and consumer emotions have an important impact on customer perception.

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Publication Details

Published
2025-03-21
DOI
https://doi.org/10.1145/3745533.3745593
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
0.00
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article

The Influence of Airline Service Quality and Consumer Emotions on Customer Perceptions Based on Causality Modeling

Guo Feng
Customer Service Quality and Loyalty
article

The Influence of Airline Service Quality and Consumer Emotions on Customer Perceptions Based on Causality Modeling

Guo Feng
article en

Abstract

Based on the causality model, this paper explores the influence of airline service quality and consumer emotions on customer perception. Its results show that both airline service quality and consumer emotions have an important impact on customer perception.

Sanya University (CN)
Openalex Percentile: Top 74%
Customer Service Quality and Loyalty
DOIOpen Access PDFOpenAlex
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The Influence of Airline Service Quality and Consumer Emotions on Customer Perceptions Based on Causality Modeling — Guo Feng · (2025) | TGRS Research Map | TGRS