Reframing Cynicism as an Asset: A Three-Step Process for Leaders

Cynicism can negatively impact organizations. One approach treats cynicism as a liability. A more generative approach reframes cynicism as an asset. Leaders can use a three-step process to respond to cynicism in a way that leads to positive behavioral change. Step 1: Leaders empathize with cynics. Step 2: Leaders provide evidence of relevant information. Step 3: Leaders engage cynics in identifying and enacting solutions.