End-User computing satisfaction on the enhanced property and supply system of the Department of Education – San Pablo City, Philippines

In the Philippine education sector, efficient property and supply management is essential for effective delivery of quality education. To address this, the Department of Education (DepEd) San Pablo City implemented the Enhanced Property and Supply System (EPASS), an online platform that is intended to optimize asset management and procurement procedures. This study assessed satisfaction with EPASS of property custodians and administrative personnel using the End-User Computing Satisfaction (EUCS) Model. Employing a descriptive quantitative approach, the study evaluated five dimensions: content, accuracy, format, simplicity of use, and timeliness. Results showed that overall satisfaction was moderate to high, especially in terms of usability, accuracy, and the relevance of the information provided by the system. Notably, satisfaction levels varied by gender and job title but were less affected by age and length of service suggesting the need for personalized support and training. The findings recommended a two-phase strategy for system enhancement: Phase 1 prioritizes the development of role-based dashboards, while Phase 2 emphasizes real-time data synchronization. In order to guarantee user satisfaction and sustained system efficacy, it is advised to implement continuous monitoring. This research underscores the importance of user feedback in the optimization of digital resource management systems and advocates for the continued integration of technology into educational administration to enhance service delivery and educational outcomes.