ANALYSIS OF PAYMENT SYSTEM SUPERVISION AND CUSTOMER PROTECTION FROM CARD SKIMMING (CASE STUDY AT THE REPRESENTATIVE OFFICE OF BANK INDONESIA OF NORTH SUMATRA)

The development of information technology, especially in the field of online payments, has changed the way people conduct financial transactions. The advent of e-banking allows customers to conduct various banking transactions without having to go to a bank or ATM. This certainly makes the transaction process more efficient and effective, providing tremendous convenience for customers. However, despite the convenience, e-payment systems also carry great risks, especially in relation to the threat of cybercrime, such as card skimming. This crime occurs when a perpetrator steals a customer's ATM card data through a device installed on an ATM machine, which is then used to access and withdraw funds illegally. Although various related regulations have been implemented. This paper aims to find out the provisions of Bank Indonesia to keep the payment system safe and efficient, the challenges in dealing with cyber risks remain large. Therefore, it is important for every party, both banks and customers, to continue to increase awareness of the potential threat of cybercrime. In this regard, Bank Indonesia, as the payment system regulator in Indonesia, plays an important role in regulating and ensuring that the payment system operates in accordance with the principles of security, efficiency, equality of access, and consumer protection. Overall, while progress has been made in securing payment systems and electronic transactions, challenges remain. Bank Indonesia, together with banking institutions and the public, needs to continue to strengthen supervision, technology, and education efforts to ensure the security of transactions in the banking world. The protection of customers should always be the top priority, by ensuring that the payment system implemented is always safe and efficient. With more intensive measures, such as the use of advanced technology, strict supervision, and close collaboration between related parties, it is hoped that the potential for cybercrime can be minimised, and the public can enjoy safe, convenient, and reliable banking services.