Supporting owners during their animal's end-of-life care and euthanasia

This article explores the multifaceted role of veterinary nurses (VNs) in supporting pet owners through the emotionally challenging process of endof- life (EoL) care and euthanasia. It highlights the increasing significance of the human–animal bond in veterinary practice and the shift towards a bond-centred approach, which emphasises compassionate, clientfocused communication tailored to individual owner needs. The article details the importance of recognising and addressing owners’ emotional responses, including anticipatory grief, and underscores the necessity for active listening and empathic interactions from the veterinary team. Practical considerations are discussed, including the use of quality-of-life (QoL) assessment tools to guide treatment decisions and empower owners to monitor their pets’ wellbeing. The article reviews several QoL tools, such as the Peaceful Pet Goodbye QoL Checker and the HHHHHMM scale, and advocates for early and ongoing discussions about QoL to prepare owners for decision-making. Financial and logistical barriers to EoL care are acknowledged, with recommendations for transparent communication and flexible appointment scheduling to ensure owners feel supported and informed. The article provides guidance on preparing for euthanasia appointments, including discussions of post-procedure options, payment logistics and the importance of a calm, private environment. It stresses the need for clear explanations of the euthanasia process and possible events, to minimise owner distress. Finally, the article emphasises post-euthanasia support for owners, such as follow-up contact and signposting to grief resources, reinforcing the VN’s role in ensuring owners feel heard, respected and validated throughout the EoL journey, ultimately strengthening the client– practice relationship and upholding animal welfare.