Get Work Back on Track With Visual Management

A system that allows everyone to see when and how the work is flowing — especially complex knowledge work — prevents hidden problems from festering and limits the proliferation of work-arounds that can cause organizational rigidity. In this article adapted from their book, There’s Got to Be a Better Way, Nelson P. Repenning and Donald C. Kieffer of MIT Sloan explain how work process visualizations can reveal how individual activities affect one another, and surface problems sooner.