Supplemental Items Reduce HCAHPS Response Rates, but Response Rates Do Not Affect HCAHPS Scores
A longer survey reduced RRs, especially by telephone follow-up after a mail survey. HCAHPS hospitals and vendors may want to consider trade-offs when adding many supplemental items and the RR advantage of MM. Reducing RRs within a hospital does not change standard adjusted HCAHPS scores.
Authors
- Gary Abel (ORCID: https://orcid.org/0000-0003-2231-5161)
- Paul D. Cleary (ORCID: https://orcid.org/0000-0001-7527-4354)
- Marc N. Elliott (ORCID: https://orcid.org/0000-0002-7147-5535)
- Julie A. Brown
- Katrin Hambarsoomian
- Laura A. Giordano
- Megan K. Beckett
Institutions
- Arizona Department of Health Services (US)
- RAND Corporation (US)
- University of Exeter (GB)
- Yale University (US)
Publication Details
- Journal
- Medical Care
- Published
- 2025-08-08
- DOI
- https://doi.org/10.1097/mlr.0000000000002197
- Primary Topic
- Blood Pressure and Hypertension Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00