COREX Theory: Exploring the Work-Life Experiences of LGBTQIA+ Managers in the BPO Industry

This grounded theory study examined the work-life experiences of LGBTQIA+ managers in Cebu City’s BPO industry to explain how they navigate professional challenges and drive inclusion. Using semi-structured interviews and observations, data were analyzed inductively, revealing three core thematic dimensions: inclusion, authenticity, and balancing personal–professional identities. From these insights, the COREX Theory: Courage, Openness, Resilience, Empowerment through Intersectionality emerged. COREX posits that intersecting identities can function as leadership assets, enabling LGBTQIA+ managers to reshape organizational structures and cultures toward greater equity. The theory reframes intersectionality as an active driver of leadership development, promoting adaptive strategies and collective empowerment across personal and institutional levels. While geographically bounded, COREX offers transferable insights for scholars, policymakers, and organizational leaders committed to fostering inclusive, culturally responsive workplaces that recognize and leverage the unique leadership strengths of LGBTQIA+ professionals.