Assessing the Role of Leadership in Shaping Digital Transformation Capabilities in UAE Governance

The present study aims to investigate the impact of leadership on digital transformation in the UAE government, using a Knowledge, Attitude, and Practice (KAP) analytical framework. This study examines the effect of leaders’ familiarity with digital technologies, their attitudes towards innovation, and their practical tactics for execution on the process of digitalizing government services. Employing a mixed-methods methodology, this research uses surveys and interviews to gather data from influential policymakers while also conducting a comprehensive examination of case studies on digital projects. The findings suggest that considerable knowledge and favorable attitudes towards digital transformation exist. However, implementing digital transformation methods exhibits notable disparities among various government bodies. The research highlights the need to implement a comprehensive approach and enhance leaders’ skills and knowledge to ensure alignment with efficient digital methods. This will ultimately support a more substantial digital transformation in the administration of the United Arab Emirates.