A Proposed Model for Laptop Third-Party Reverse Logistics Provider Selection

Recognizing the importance of Reverse Logistics (RL), companies have increasingly explored outsourcing their RL activities to Third-Party Reverse Logistics Providers (3PRLPs) for cost saving and enhanced efficiency. These providers specialize in managing processes like recycling, refurbishing, and disassembling, allowing them to mitigate waste and optimize the value of returned items. The selection of a suitable 3PRLP aligned with business goals is critical, given variations in service levels. Therefore, evaluating 3PRLPs plays a pivotal role in establishing and maintaining successful partnerships. This study focuses on the Canadian laptop industry, where used devices are collected, disassembled, and processed by 3PRLPs. In this study, criteria for evaluating 3PRLPs are categorized into three groups: beneficial, non-beneficial, and target-based criteria. The Best Worst Method (BWM) is employed to weigh criteria, and a normalized decision matrix is generated using the target-based method. Then, a modified WASPAS method (target-based WASPAS) is used to evaluate and select the best 3PRLP. The study's findings, obtained through analyses, are discussed in the conclusions section.