Improving Barbershop Operational Efficiency Using a Comprehensive Work Methods Analysis

For the Final Project in our Work Design and Ergonomics course at Rutgers University, students were tasked with conducting a comprehensive work methods study to improve efficiency and reduce waste at a local business or organization. Our group received permission to conduct this work design analysis at a popular local barber shop in New Brunswick called College Cuts. The study explored the following questions: "What percentage of time are barbers actively cutting hair at College Cuts? How can the current operations be revised so that the time cutting hair is maximized and customer wait time is minimized?" From extensive experience and customer feedback, our group noticed that haircuts would often be extended due to time spent on non-barber related activities. Potential examples involved engaging in prolonged conversations with other customers, searching for barber supplies, taking unnecessary phone calls, and ringing up other customers at the cash register. Over the course of a month, our group collected 80 hours of data observing barbershop operations. Metrics tracked included time spent by barbers on combing, changing tools, clipping hair, scissoring hair, blow drying, spraying, waxing, idling, and ringing up customers for each haircut. After compiling and analyzing the data, our group developed a collection of 20+ practical recommendations which were provided to College Cuts owners. Specific suggestions were implemented and follow-up study demonstrated tangible improvement in barber efficiency and customer wait times. Recommendations can inform improvements to the operational efficiency at barber shops and similar small businesses.