Improving handovers with I-PASS

This article examines the challenges and solutions associated with handovers in veterinary practice, focusing on the implementation of the I-PASS system to enhance communication and patient safety. Handovers are critical transition points where incomplete or inaccurate information transfer can lead to clinical errors, compromised patient care and increased stress for veterinary teams. The article outlines common barriers to effective handovers, including time pressures, environmental distractions, lack of standardisation and hierarchical dynamics that may inhibit open communication. The I-PASS system – originally developed in human healthcare – provides a structured framework for handovers, encapsulating key information under five headings: Illness severity, Patient summary, Action list, Situation awareness and contingency planning, and Synthesis by receiver. The article explains how adopting I-PASS can reduce omissions, clarify responsibilities, and promote active listening and feedback within the team. Practical guidance is provided for introducing I-PASS into practice, such as conducting team training, using checklists or templates, and fostering a supportive environment for questions and clarifications. The article emphasises that although I-PASS requires initial investment in staff education and workflow adjustment, its benefits include improved continuity of care, reduced risk of adverse events and enhanced team confidence. Ultimately, the adoption of I-PASS is presented as an evidence-based strategy to standardise veterinary handovers, ensuring critical patient information is communicated clearly and consistently to safeguard animal welfare and support veterinary professionals.