Psychological well-being, work motivation and coping strategies among healthcare providers with Second Victim Syndrome (SVS)

This is a multi-case study which explored the experiences of healthcare providers with Second Victim Syndrome.Second Victim Syndrome is a cluster of psychological and physical symptom after engagement in a patient safety event or situations which may potentially could harm the patient.The purpose of the study was to explore their psychological well-being, work motivation and coping strategies.The study had been conducted in one of the tertiary hospital in Batangas, wherein the criteria for participant selection was they must be a healthcare providers who experienced Second Victim Syndrome through the use of the SVEST -R with high level of physical and psychological stress.There were three participants who had been included in the study, their age ranges from 23 -36 years of age, assigned in high risk areas and with bachelor's degree holder.The individual interview was via virtual which lasted from 17 to 20 minutes per participants.The themes emerged were the following: individual response to job safety incidents, healthy job disposition and managing individual stress.The participants had a negative experience in terms of physical deterioration and psychological disturbance.In terms of motivation, they were motivated due to their embedded values and their social environment.Coping strategies emphasized the importance of problem focused, seeking group support and emotion focused.This led to the proposal of the SINAG (Self Care and Preservation, Integrated Stress Management, Nurturing Safe Culture, Aftercare Program, Group Support and linkages) Mental Health Program.The second victim syndrome cannot be eliminated however the organization could create an environment that could support these individuals and strengthen also their skills set in adapting to this high anxiety situations.