Job Satisfaction, Affective Commitment and Trust among Hotel Employees: A Text-Mining Analysis

The study of human behaviour in organizations in the tourism sector is of vital importance due to the very nature of the companies, since the human component is a valuable factor in tourism consumption, which is the source of interactions, both people within the company and consumers (Baum, 2015). Internal interactions within the members of the organization have several impacts for them, such as job satisfaction (Chen et al., 2016), affected by the team morale (Yasir & Mohamad, 2016), professional and personal development (Liu et al., 2020) sense of belonging and trust which is translated into a greater commitment to the organization (Ghazinejadet al., 2018) which is also connected with the intentional behaviour and loyalty of the employees (Minett et. al., 2009). Affective commitment, based on these interactions is keen to have trust and satisfaction at different levels, of interactions (Chomitz & Ali, 2022), and have an influence on the performance and thus, to the overall results of the company (Dai et al., 2021). Studies exploring these dimensions on job satisfaction and commitment, together with their effects on trust and behavioural intentions are normally either qualitative or quantitative. As a consequence, there is a methodological gap when holistically addressing this topic from a mixed methods approach. Thus, this study aims at identifying which dimensions relate to job satisfaction and affective commitment of employees and how these are related to trust and behavioural intentions towards the company from a mixed methods and innovative approach. JEL Codes: Keywords: Job Satisfaction, Employees' Affective Commitment, Human Resources, Leadership.