Harnessing AI for Innovative Marketing Strategies in the Healthcare Sector

This study examines the possibility of artificial intelligence in innovation in marketing strategy in the health sector. The study assesses industry trends, consumer behavior, and regulatory impact, with emphasis on demographic factors such as gender and age in healthcare utilization. Findings are that there is a slight predominance of males and increased usage among younger adults. The use of primary and specialty care is more significant for accessible services, especially for lowincome individuals. Reputation is an important factor in the choice of healthcare providers, and organizations need to build trust. The move to-demand digital appointment scheduling is a prime example of convenience. Identified barriers include waiting time and affordability, with AI integration proposed to help optimize marketing strategies, engage patients better, and deliver quality services. Therefore, consumer satisfaction and loyalty in healthcare organizations should focus on high-quality patient-centered service delivery providing for specific consumer needs.

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Publication Details

Published
2025-04-02
DOI
https://doi.org/10.23919/indiacom66777.2025.11115189
Primary Topic
Big Data and Business Intelligence
Type
article
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article

Harnessing AI for Innovative Marketing Strategies in the Healthcare Sector

Geetha Manoharan, Franklin John Selvaraj, Muniamal Krishnan, Roshan Kumar Shiva
Big Data and Business Intelligence
article

Harnessing AI for Innovative Marketing Strategies in the Healthcare Sector

Geetha Manoharan, Franklin John Selvaraj, Muniamal Krishnan, Roshan Kumar Shiva
article en

Abstract

This study examines the possibility of artificial intelligence in innovation in marketing strategy in the health sector. The study assesses industry trends, consumer behavior, and regulatory impact, with emphasis on demographic factors such as gender and age in healthcare utilization. Findings are that there is a slight predominance of males and increased usage among younger adults. The use of primary and specialty care is more significant for accessible services, especially for lowincome individuals. Reputation is an important factor in the choice of healthcare providers, and organizations need to build trust. The move to-demand digital appointment scheduling is a prime example of convenience. Identified barriers include waiting time and affordability, with AI integration proposed to help optimize marketing strategies, engage patients better, and deliver quality services. Therefore, consumer satisfaction and loyalty in healthcare organizations should focus on high-quality patient-centered service delivery providing for specific consumer needs.

KPR Institute of Engineering and Technology (IN)
Industry, innovation and infrastructure
Openalex Percentile: Top 64%
Big Data and Business Intelligence
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