Harnessing AI for Innovative Marketing Strategies in the Healthcare Sector
This study examines the possibility of artificial intelligence in innovation in marketing strategy in the health sector. The study assesses industry trends, consumer behavior, and regulatory impact, with emphasis on demographic factors such as gender and age in healthcare utilization. Findings are that there is a slight predominance of males and increased usage among younger adults. The use of primary and specialty care is more significant for accessible services, especially for lowincome individuals. Reputation is an important factor in the choice of healthcare providers, and organizations need to build trust. The move to-demand digital appointment scheduling is a prime example of convenience. Identified barriers include waiting time and affordability, with AI integration proposed to help optimize marketing strategies, engage patients better, and deliver quality services. Therefore, consumer satisfaction and loyalty in healthcare organizations should focus on high-quality patient-centered service delivery providing for specific consumer needs.
Authors
- Geetha Manoharan (ORCID: https://orcid.org/0000-0002-8644-8871)
- Franklin John Selvaraj
- Muniamal Krishnan (ORCID: https://orcid.org/0000-0001-9265-6813)
- Roshan Kumar Shiva
Institutions
- KPR Institute of Engineering and Technology (IN)
Publication Details
- Published
- 2025-04-02
- DOI
- https://doi.org/10.23919/indiacom66777.2025.11115189
- Primary Topic
- Big Data and Business Intelligence
- Type
- article
- Field-Weighted Citation Impact
- 0.00