Assessing the Adoption and Usefulness of a Web Inventory System among Warehouse Personnel: Basis for Recommendation of Training Program

This study investigates the adoption and perceived usefulness of a web-based inventory system among 80 warehouse personnel at Leslie Corporation, a snack food manufacturing company in the Philippines. Utilizing a descriptive correlational research design and a survey questionnaire adapted from the Technology Acceptance Model (TAM), the study explores the relationship between demographic factors (age, marital status, education), perceived usefulness, perceived ease of use, and actual system usage. Findings reveal low overall scores for perceived usefulness (weighted mean = 2.10), perceived ease of use (weighted mean = 2.07), and system usage (weighted mean = 2.40), indicating low user satisfaction. A significant positive correlation exists between perceived usefulness, ease of use, and system usage. Educational attainment significantly impacts perceived usefulness and ease of use, with college graduates reporting higher scores than high school graduates. Based on these findings, the study recommends a targeted training program tailored to the specific needs of warehouse personnel, particularly those with high school diplomas, focusing on hands-on learning and continuous improvement through feedback mechanisms. Keywords: Operations Management, Perceived Ease of Use, User satisfaction, Employee Training, Philippines