AUTONOMY AND ACCOUNTABILITY: A STUDY OF PUBLIC SATISFACTION WITH STATE AGENCIES IN OGUN STATE, NIGERIA

This study explores the relationship between transparency, accountability, and public satisfaction with agency-based service delivery in Ogun State, Nigeria. Focusing on the Ogun State Waste Management Authority (OGWAMA) and the Ogun State Public Works Agency (OGPWA), the research examines whether the autonomy granted to these agencies translates into improved citizen engagement and service responsiveness. Using a mixed-methods approach, the study gathered quantitative data through structured questionnaires administered to 384 respondents sampled via simple random sampling across the four geo-political zones of the state, complemented by qualitative interviews and document analysis. Findings indicate that public satisfaction with both agencies is generally low, with notable concerns about poor information dissemination, ineffective complaint resolution mechanisms, inadequate responsiveness to emergencies, and limited incorporation of citizen feedback. The study reveals that, despite the potential benefits of agencification, weak institutional accountability and transparency mechanisms erode public trust and impact performance outcomes. The paper concludes by recommending the strengthening of participatory governance structures, improved digital feedback systems, and localised policy reforms to enhance public service delivery and rebuild citizen confidence in semi-autonomous agencies.