Analysis of Factors Influencing the Use of Contactless Credit Card Transactions in Indonesia using the UTAUT2 Model

This paper looks at how people in Indonesia have started using contactless credit card payments, using the UTAUT2 theory as a guide. The study examines important factors like how useful people think it is (Performance Expectancy), how easy it is to use (Effort Expectancy), what others think (Social Influence), what makes it easier to use (Facilitating Conditions), how enjoyable it is (Hedonic Motivation), how affordable it is (Price Value), how routine it is (Habit), whether people intend to use it (Behavioral Intention), and how often they actually use it (Use Behavior). Information was gathered from 100 people using a set of questions, and it was analyzed using SmartPLS software. The way the data was measured was checked to make sure it was accurate and consistent, and its reliability was tested using Cronbach’s alpha and composite reliability methods. The relationships between the different factors were tested using a method called bootstrapping, which showed that there were significant connections between the factors that predicted behavior and the results. The R-square and Q-square results showed that the model was good at explaining and predicting what would happen. The results help us understand why people use contactless payment methods and give banks and financial technology companies ideas for making digital payment services better.