Success Factors for Public Sector Information Systems Projects

Information Systems (IS) projects are critical for organizational development, both in the private and public sectors. The relevance and complexity inherent in this type of project require management to be fully aware of the factors that influence success. This study contributes to the literature on public-sector IS project management by providing a comprehensive set of Success Factors (SFs) for different levels of the public administration. The research method comprised a literature review, six case studies of central government, local government, and other types of administration, and a questionnaire-based survey of public sector IS experts. Forty-four SFs were identified, described, and organized in nine categories: organization and environment; strategy; project; scope; project manager and project team; stakeholders; vendors; clients and users; and monitoring and control. Our results add a new perspective to the theoretical body of knowledge on the SFs for IS projects in the public sector.