The Role of Organizational Culture in Employee Retention: A Study of Service Sector Organizations of Chhattisgarh

This study investigates the influence of organizational culture on employee retention within the service sector of Chhattisgarh, India. By employing a mixed-methods approach, the research examines the impact of cultural dimensions such as learning opportunities, leadership trust, inclusivity, and cultural fit. Quantitative results reveal a strong positive correlation (r = 0.76) between overall organizational culture and employee retention, with learning culture (r = 0.79, β = 0.29) identified as the most significant predictor. Leadership trust (r = 0.74), inclusivity (r = 0.71), and cultural fit (r = 0.68) also demonstrated notable influence on employee commitment and satisfaction. The study’s findings emphasize that a development-oriented, inclusive, and adaptive culture significantly enhances retention and reduces turnover intent. The research offers practical insights for HR professionals to implement culture-driven retention strategies, particularly in diverse and evolving service environments such as banking, IT, and hospitality. Keywords: Organizational Culture, Employee Retention, Inclusivity, Leadership Trust, Learning Culture, Chhattisgarh, Service Sector, HRM Strategies