A INFLUÊNCIA DA INTELIGÊNCIA EMOCIONAL NO AMBIENTE DE TRABALHO: IMPACTOS NO DESEMPENHO E RELAÇÕES PROFISSIONAIS

Emotional intelligence (EI) is essential for developing healthy and productive relationships in the workplace, contributing to a harmonious organizational climate. By better managing their emotions, employees avoid impulsive reactions, cope with stress, and make more balanced decisions, while also facilitating communication, conflict resolution, and empathy within teams. This qualitative and exploratory study investigated the benefits of EI dynamics in organizational settings, aiming to improve well-being and corporate climate. The research included a theoretical review on emotional intelligence and the practical application of dynamics such as meditation, goal-setting, and group discussions within a healthcare company. Tools such as questionnaires, emotional scales, observations, and interviews were used to assess the effects of these dynamics on employees' behavior and emotional development. The results showed that EI dynamics improved emotional management, self-awareness, and empathy among participants, creating a more collaborative and productive work environment. The research emphasizes the importance of EI for organizational development, promoting a more harmonious climate and positively impacting performance and relationships within teams. Furthermore, the implementation of these dynamics, supported by organizational psychology professionals, strengthens employees' mental health and productivity.