An Integrated Social Robot and Virtual Assistant Solution to Support Medical Management for Older Adults

ABSTRACT Introduction The global aging population leads to increased demand for professional caregivers and innovative assistive technologies. Traditional aids such as canes and hearing devices have long supported older adults, but emerging solutions involving robotics and AI open new opportunities for enhanced care and independence. Objectives This study aimed to design and evaluate an assistive solution that integrates a social robot and a virtual assistant to support older adults in managing medical treatments and daily schedules. Methods An assistive system was developed combining a social robot and a virtual assistant. Its potential was assessed through an exploratory evaluation involving seven older adults who interacted with the solution in simulated care and schedule management scenarios. Data were collected through structured interviews to capture participants' perceptions and experiences. Results The developed solution supported effective interaction between users and the technologies, despite minor usability challenges during initial use. Participants were generally able to complete tasks such as medication reminders, appointment management, and basic conversational interactions, although some required occasional assistance or clarification. Evaluation The participants expressed positive feedback regarding usability and perceived usefulness. The combined use of social robots and virtual assistants was considered intuitive and supportive, especially in reducing cognitive load and fostering adherence to treatment routines. Conclusion The integrated assistive solution presents a promising approach to supporting older adults' independence and well‐being. By combining social presence with functional assistance, it contributes to bridging the gap between human‐centered care and technological innovation.