Psychological Empowerment and Prosocial Service Behaviour in Indian Universities: The Mediating Role of Non-violent Behaviour

The empowerment of non-academic staff in higher education institutions is a significant area of research, given their heightened need for patience and non-violence in social interactions with clients and colleagues. The present study explores the intricate relationship between psychological empowerment and prosocial service behaviour, with an emphasis on the mediating role of non-violent behaviour among staff at the university level. The study surveyed 501 non-academic staff at Indian universities and analysed the data using SPSS AMOS 24. The findings indicate a significant correlation between psychological empowerment and prosocial behaviour among university staff. Additionally, non-violent behaviour fully mediates the relationship between psychological empowerment and prosocial service behaviour, highlighting how empowered individuals are more likely to engage in non-violent behaviours, which in turn creates an environment that supports prosocial service behaviour among staff. The findings offer implications for the development of interventions that are designed to improve psychological empowerment in order to promote non-violent and prosocial service behaviour; thereby comprehending these relationships, it is possible to foster more supportive, productive and harmonious social environments. The article also discusses the limitations and potential avenues for future research.