Design of Public Service Administrative Information System

The sub-district office is one of the government agencies in charge of carrying out population administration services at the village level. However, in the implementation of these administrative services, there are still obstacles that must be addressed, such as the process of making certificates and filing documents, which are still too complicated and timeconsuming. To help solve these problems, we need an information system website that can help speed up the administrative service process. This study aims at designing an administrative information system called SIAPIK, which is based on the website at the Tagaraja Sub-district office, Riau, Indonesia. Descriptive analysis method with a qualitative approach was used in this study to determine the needs of the system to be built. In the system development process, we used the concept of an object-oriented approach with a prototype development method. The results showed that the development of this information system could provide convenience in supporting the role and function of the sub-district office in carrying out the population service administration process. In conclusion, the existence of this online administration system will help solve various problems at the sub-district office. This information system used an online system that allows residents to make certificate via desktop or smartphone devices regardless of time and place without having to come directly to the sub-district office.