Sigma Level Quality Analysis with Simulation Approach at PT. Mitra Rajawali Banjaran

PT. Rajawali Mitra Banjaran is a company engaged in the field of medical devices. One of the products of this company is the ADS (Auto Disable Syringe) syringe, but production in 2022 has a fairly high defect rate of 13% of total production and shows a sigma level of $\mathbf{3. 5 6}$. It is known that the factors causing defects are man, machine, and method. To increase the company’s sigma level, quality control and the creation of a conceptual model from a simulation using ProModel are needed, then a comparison is made between actual production conditions and simulation conditions, it is hoped that this can reduce the number of defects and increase the company’s sigma level. Based on the results of the study using the ProModel application, the output of the proposed product has a difference of 18%, defective products decreased to 6.5% from the initial model, and the sigma value increased to 4.02.