Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan Pada Divisi Servis Auto2000 Cirebon

This study aims to determine the effect of service quality and facilities partially or simultaneously on customer satisfaction in the Auto2000 Cirebon Service Division, the population in this study is customers who have used services or replacement spare parts at the Auto2000 Cirebon Service workshop and samples taken by 93 respondents. The method in this study uses questionnaires.

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Publication Details

Journal
Jurnal Ekonomi Bisnis dan Manajemen
Published
2025-06-30
DOI
https://doi.org/10.38204/ekobima.v3i1.2378
Primary Topic
Employee Performance and Motivation
Type
article
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article

Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan Pada Divisi Servis Auto2000 Cirebon

Imas Imas, Lulu Sutiyajaya, Pangestu Tirto Santoso
Jurnal Ekonomi Bisnis dan Manajemen
Employee Performance and Motivation
article

Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan Pada Divisi Servis Auto2000 Cirebon

Imas Imas, Lulu Sutiyajaya, Pangestu Tirto Santoso
article en

Abstract

This study aims to determine the effect of service quality and facilities partially or simultaneously on customer satisfaction in the Auto2000 Cirebon Service Division, the population in this study is customers who have used services or replacement spare parts at the Auto2000 Cirebon Service workshop and samples taken by 93 respondents. The method in this study uses questionnaires.

Jurnal Ekonomi Bisnis dan ManajemenVol. 3(1)
Universitas Muhammadiyah Cirebon (ID)
Openalex Percentile: Top 75%
Employee Performance and Motivation
DOIOpen Access PDFOpenAlex
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Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan Pada Divisi Servis Auto2000 Cirebon — Imas Imas, Lulu Sutiyajaya, et al. · Jurnal Ekonomi Bisnis dan Manajemen (2025) | TGRS Research Map | TGRS