PENGARUH WORK FAMILY CONFLICT TERHADAP TURNOVER INTENTION KARYAWAN CV. ABC DENGAN VARIABEL MEDIASI WORK ENGAGEMENT

This study aims to analyze the influence of work-family conflict on turnover intention, with work engagement as a mediating variable among employees of CV. ABC, considering that the company's employee turnover rate has reached 18%, with an annual increase of 3% since 2021. Based on the background, conflicts between work and family demands can affect job performance and satisfaction, which in turn impacts the turnover rate. Using a quantitative approach with hypothesis testing, this study found that work-family conflict does not have a significant effect on work engagement, whereas work engagement significantly affects turnover intention, where lower levels of engagement increase employees' desire to leave. In addition, work-family conflict was found to have a significant effect on turnover intention, indicating that role conflict increases employees' intention to resign. However, no indirect effect was found between work-family conflict and turnover intention through work engagement as a mediator. These findings highlight the importance of human resource management strategies that focus on enhancing employee engagement to reduce turnover rates.