From Organisation’s Affective Commitment to Employees’ Extra Role Behaviour: A Sequential Effect

The aim of this study is to examine the association between organisation’s affective commitment and employees’ organisational citizenship behaviour. Considering that this association could be indirect, we propose the AMO [abilities, motivation, and opportunities] model and perceived organisational support as mediator variables. Using a sample of 102 HR managers and 306 trade union representatives of Spanish hotels, we found no direct but indirect association, with two sequential mediation effects: (1) the AMO model mediates between the organisation’s affective commitment and perceived organisational support; and (2) the perceived organisational support mediates between the AMO model and organisational citizenship behaviour. In short, organisation’s affective commitment is not sufficient alone to drive employee organisational citizenship behaviour. Organisations must translate their affective commitment into positive actions (via the AMO model) and these actions must be actually perceived by employees.