Person-centered care in Psychosocial Care Centers: driving factors from the professionals’ perspectives

Welcoming in the health field, particularly in mental health, is an ethical and fundamental care practice aimed at promoting accessibility, attentive listening, and respect for individual differences.It is not merely a physical space or a specific moment but rather an approach that permeates the entire care relationship between health professionals and individuals using public or private healthcare services to address their needs effectively.This study aims to analyze the factors driving a person-centered approach to the welcoming practice in psychosocial care services from the professionals' perspective.This qualitative intervention research involved 30 professionals working at two Psychosocial Care Centers in the central region of Brazil.Four workshops were conducted following the Ciclo de Aprendizagem Vivencial [Experiential Learning Cycle] framework.Data collection included a background questionnaire, role-playing techniques, and a field diary.Bardin's thematic content analysis was applied, leading to the emergence of the thematic category "Factors Driving Person-Centered Care in Psychosocial Care, " which comprises three subcategories: factors related to professionals, work processes, and patients and families.This study identified the potential of implementing person-centered care, highlighting that when professionals recognize the positive aspects of their practice, they feel encouraged to continue fostering a humanized, welcoming practice.