A Survey of Conversational Search

As a cornerstone of modern information access, search engines have become indispensable in everyday life. With the rapid advancements in AI and natural language processing (NLP) technologies, particularly large language models (LLMs), search engines have evolved to support more intuitive and intelligent interactions between users and systems. Conversational search, an emerging paradigm for next-generation search engines, leverages natural language dialogue to facilitate complex and precise information retrieval, thus attracting significant attention. Unlike traditional keyword-based search engines, conversational search systems enhance user experience by supporting intricate queries, maintaining context over multi-turn interactions, and providing robust information integration and processing capabilities. Key components such as query reformulation, search clarification, conversational retrieval, and response generation work in unison to enable these sophisticated interactions. In this survey, we explore the recent advancements and potential future directions in conversational search, examining the critical modules that constitute a conversational search system. We highlight the integration of LLMs in enhancing these systems and discuss the challenges and opportunities that lie ahead in this dynamic field. Additionally, we provide insights into real-world applications and robust evaluations of current conversational search systems, aiming to guide future research and development in conversational search.

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Publication Details

Journal
ACM Transactions on Information Systems
Published
2025-08-08
DOI
https://doi.org/10.1145/3759453
Citations
10
Primary Topic
Topic Modeling
Type
article
Field-Weighted Citation Impact
24.81
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article

A Survey of Conversational Search

Yutao Zhu, Hongjin Qian, Zhicheng Dou, Jian‐Yun Nie et al.
10 citations
ACM Transactions on Information Systems
Topic Modeling
24.81
article

A Survey of Conversational Search

Yutao Zhu, Hongjin Qian, Zhicheng Dou, Jian‐Yun Nie, Ziliang Zhao, Fengran Mo, Kelong Mao, Yiruo Cheng, Xiaoxi Li, Haonan Chen
article en
10 citations

Abstract

As a cornerstone of modern information access, search engines have become indispensable in everyday life. With the rapid advancements in AI and natural language processing (NLP) technologies, particularly large language models (LLMs), search engines have evolved to support more intuitive and intelligent interactions between users and systems. Conversational search, an emerging paradigm for next-generation search engines, leverages natural language dialogue to facilitate complex and precise information retrieval, thus attracting significant attention. Unlike traditional keyword-based search engines, conversational search systems enhance user experience by supporting intricate queries, maintaining context over multi-turn interactions, and providing robust information integration and processing capabilities. Key components such as query reformulation, search clarification, conversational retrieval, and response generation work in unison to enable these sophisticated interactions. In this survey, we explore the recent advancements and potential future directions in conversational search, examining the critical modules that constitute a conversational search system. We highlight the integration of LLMs in enhancing these systems and discuss the challenges and opportunities that lie ahead in this dynamic field. Additionally, we provide insights into real-world applications and robust evaluations of current conversational search systems, aiming to guide future research and development in conversational search.

ACM Transactions on Information SystemsVol. 43(6)
Beijing Academy of Artificial Intelligence (CN), Université de Montréal (CA), Renmin University of China (CN)
Quality Education
Openalex Percentile: Top 1%
Topic Modeling
24.81
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