Examining the Challenges Affecting the Quality of Educational Services in Islamic Azad University

Purpose: The objective of this study is to examine the challenges affecting the quality of educational services in Islamic Azad University and to provide solutions for improving them. Methods and Materials: This qualitative study employed semi-structured interviews with five faculty members of Islamic Azad University who had managerial or research experience in educational service quality. Purposive sampling continued until theoretical saturation was achieved, and the collected data were analyzed using NVivo software and qualitative content analysis. Findings: The study identified key challenges including managerial challenges such as lack of strategic planning and inter-unit coordination, educational content challenges such as outdated curricula and an overemphasis on exams, educational interaction challenges including weak communication between faculty and students, infrastructural challenges such as inefficient online education systems and lack of technology, and human resource challenges such as insufficient support for faculty and limited research resources. Conclusion: The findings highlight the need for strategic planning, curriculum updates, enhanced educational interactions, investment in technological infrastructure, and faculty support to improve the quality of educational services in Islamic Azad University, with practical recommendations provided for addressing these challenges.