LEADING WITH LOVE AND EXCELLENCE: HOW “WORKING TOGETHER” © IMPLEMENTS THE BALDRIGE EXCELLENCE FRAMEWORK

Abstract Collard (Co‐Founder of Seasons Leadership,) Ireland (who served for over 30 years at The Boeing Company and also co‐founder of Seasons Leadership), and McArthur (editor‐in‐chief of Leader to Leader) , discuss how leaders “can lead their organization while managing competing priorities and focusing on the most important things.” Based on their varied experience, including partnership at Boeing years ago with Alan Mulally when he was CEO of Boeing Commercial Airplanes, they describe the combination of Mulally’s Our “Working Together” Leadership and Management System, plus the Baldrige Excellence Framework. For instance, Collard has served as chair of the Baldrige Foundation Board of Directors. They describe each of these frameworks, and how they fit together, within each category of the Baldrige framework. (The Baldrige categories are 1. Leadership 2. Strategy 3. Customers 4. Measurement, Analysis & Knowledge Management 5. Workforce 6. Operations 7. Results.) For instance, Category 1 “asks how senior leaders’ personal actions guide and sustain the organization, the organizational governance system, how the organization fulfills its legal and ethical responsibilities and how it makes societal contributions.” And Category 5 “asks how an organization addresses workforce capability and capacity and provides a workplace climate to support high performance.”