Beyond Short-Term Success: Developing an FCE-Based Framework for User Satisfaction in China’s Industrial Heritage Regeneration

Despite significant progress in industrial heritage regeneration, limited attention to post-occupancy operation and maintenance has caused many projects to decline after initial success. This is largely due to the failure to adapt to evolving user needs, highlighting the importance of understanding user experiences. This study aims to develop a scientific and systematic method for evaluating user satisfaction in reused industrial heritage projects. Recognizing the critical role of user needs in project sustainability, the research adopts a user-centered approach to assess spatial experiences. Qualitative feedback was collected through open-ended interviews with the users of two reused buildings—an exhibition hall and a commercial space—within Bingshan Wisdom Park in China. The data were analyzed using frequency-based categorization to construct evaluation factor sets, weight sets, and satisfaction sets. The Fuzzy Comprehensive Evaluation (FCE) method was then applied to quantify overall user satisfaction. Results indicate that satisfaction with the exhibition hall is driven by four key experiential dimensions, while the commercial space is evaluated across five distinct factors. Furthermore, the method enables uniform quantification across different project types for comparative analysis. The proposed approach provides a replicable framework for identifying strengths and weaknesses in user satisfaction, thereby supporting the long-term viability of industrial heritage regeneration projects.